Welcome to planDisney, Lorraine, and thank you for your question today!
Disneyland Resort is constantly updating its policies and procedures for hotel stays, so I would read the
updates. If you need to cancel your upcoming visit and stay at the
Disneyland Hotel, you will need to call
The Walt Disney Travel Company at (714) 520-5060, or by canceling online via your Disney account, or your Disneyland Mobile app. If your reservation is a
package with theme park tickets, you will need to cancel 30 days or more in advance to avoid paying a cancellation fee. If your reservation is "room-only", you have up to
5 days before your arrival date. If you cancel 24 hours before, you will be charged the entire reservation price. Keep in mind fees are always subject to change, but if you booked a vacation package, I highly recommend not waiting until the 30-day mark, and if you have a room-only reservation, do not wait until the last minute!
I hope all of this information helps you today, Lorraine, and that you just need this information, and do not have to cancel a visit to the Happiest Place on Earth! If you do, we hope to see you real soon!
Frances