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Star Wars Galaxy's Edge First Order Cargo
  • On Oct 15, 2023
    Susana from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    we bought a light saver we went to Ondar’s den to ship the light saver to our house in Canada on September 22. We still didn’t received it. I have the invoice and try to check ups tacking number and said don’t exist. Where should we check?

    Hi Susana, 

    Welcome to planDisney! I’m so glad you got to check out Dok Ondar’s Den of Antiquities during your visit to Star Wars: Galaxy’s Edge! It sounds like you found a lightsaber that you couldn’t resist, I know I always stop in Dok Ondar’s to check out the Legacy Lightsabers available. 

    I reached out to a Cast Member regarding shipping souvenirs from Walt Disney World Resort and was told shipping takes approximately 7-10 business days. Since you’ve passed that timeframe, the Cast Member recommended that you reach out to Merchandise Services for further assistance in tracking your package. You can email them at Merchandise.Guest.Services@disneyparks.com. I suggest including as much information as possible, so I think attaching a photo of your invoice would be a good idea.  My fellow panelist Prince S. also had some useful tips for Canadians when tracking their packages from Walt Disney World Resort. 

    I hope this answer helps point you in the right direction, Susana. I know you’re eager to get your hands on your lightsaber soon. If you have any more questions, please visit us again at planDisney!

    Kaitlin
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Meet the Panelist: Kaitlin, Indiana

Hi friends! I'm Kaitlin, a wife and mom to two young boys. I can always be found with a list of the latest and greatest snacks and treats at Walt Disney World, and sometimes I'm even willing to share those snacks with my family. In the meantime, I'm here to help answer your questions about your vacation to Walt Disney World Resort!  Learn More About Kaitlin

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