EPCOT Disney 100; new lights; stars; ball
  • On Dec 21, 2023
    Maria from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, we bought a gift for one of my grandkids in the store at Epcot, how i can track the package ?

    Hi there, Maria!

    Welcome to planDisney, and thanks so much for bringing your question our way. 

    If there were an award for being an awesome grandma, you would deserve it because nothing beats giving the gift of magic! Your grand-mouseketeer is going to be ecstatic to receive a gift from EPCOT

    Maria, I ship the items I purchase at Walt Disney World Resort to my home all the time! I just received my mugs from the World of Disney® at Disney Springs! In the past, my careless packing has left my items, along with my heart, broken, so I make sure to let Cast Members handle any fragile merchandise I purchase. I’m happy to tell you how to find the tracking for your purchase! 

    Although you won’t find the tracking information on your yellow receipt, you’re welcome to call Merchandise Guest Services via phone at 1-877-560-6477 Monday through Friday from 9 AM-5 PM EST or by email at Merchandise.guestservices@disneyparks.com. Please have your yellow receipt in hand, and a friendly Cast Member there will be able to pull up your order to give you the tracking information. 

    Usually, when my package is a few days from being delivered, I’ll receive an email update from UPS regarding my delivery date, as well, and I hope that’s the same for you. 

    I hope your visit to EPCOT was enchanting, Maria! 

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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