Hakuna Matata, Sheri! Welcome to planDisney. I'm roaring with excitement to answer your question today—let’s make it the circle of solutions!
First things first: you are not too early. I have used the
Disney Genie Service to plan my days at the
Walt Disney World Resort a few months in advance, just as long as I have
valid theme park admission linked to
My Disney Experience. Just so you know, the actual recommendations don't typically show up until the day of your visit. Beforehand, you are simply telling the system your preferences for each day. If you are having technical issues, select the "Tickets & Passes" tile on the
My Disney Experience mobile app to ensure you have valid theme park admission linked to your account. You'll also want to ensure that you have the most recent update of the app. Then, try logging out of the My Disney Experience mobile app and logging back in and/or trying again at another time. If that doesn't work, uninstalling the app and then reinstalling it is usually the next step. If you are continuing to have issues, it may be time to
contact a friendly Cast Member on the My Disney Experience, MagicBand and MagicBand+ line at the resort.
The thing I love the most about using the Disney Genie Service when it comes to planning actually has to do with
Lightning Lanes. While the Disney Genie Service won't make Lightning Lane reservations for you, if you have told it ahead of time the attractions you are most interested in experiencing, when it's time to reserve your Lightning Lanes (if you are planning on purchasing them), it usually puts your preferences ahead of the pack! This way, I don't have to go hunting like a lioness for what I most want to experience. But even if you are not purchasing Lightning Lanes, the service will give you some great suggestions on when to experience your preferred attractions to help you maximize your time in the parks.
Sheri, as
Rafiki would remind us, “The past can hurt. But the way I see it, you can either run from it or learn from it.” So, I hope your technical issues become a thing of the past. With the Disney Genie Service, you’ll be strolling through your day as effortlessly as balancing a pineapple on your head through the savanna. And just like the deep mahogany hues of the savanna sunsets, Disney Genie will add a rich, warm touch to your vacation planning. I'm hoping you'll unlock the power of the pride with Disney Genie, and
don’t hesitate to reach out again with any other questions!
May your adventures be as magical as
Simba’s journey and as unforgettable as the
Circle of Life,
Matt