Father and son walking through BOG
  • On Oct 15, 2023
    Emmanuel from Tlaxcala Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I accidentally bought tickets for Disneyland instead of Magic Kingdom is there a way that I could change them?

    ¡Qué onda, Emmanuel! Welcome to planDisney, and thank you so much for bringing us your question. I love it when other Mexicans come stop by to say hi!

    I wish I could tell you otherwise, but unfortunately, Disneyland Resort tickets are nonrefundable and  nontransferable. In addition to this, tickets may not be sold, bartered, or exchanged for goods, services, or benefits. Since the Disneyland Resort and the Walt Disney World Resort are completely separate entities, I'm afraid that you won't be able to exchange your original tickets for Walt Disney World tickets either.

    Emmanuel, I know this isn't what you were expecting to read when you came to us with your question. However, not everything is bad news! Your tickets will retain their value, so the amount that you paid for them may be applied towards the purchase of new Theme Park tickets at their current price so long as the new ticket purchase price is equal to or greater than the amount paid for the original tickets.

    Sadly, this means that you'll need to purchase new Theme Park tickets to enter Magic Kingdom Park at the Walt Disney World Resort later this month. Make sure to check twice to make sure that you're purchasing your tickets from the correct website, or better yet, call the number for Latin American Guests so that a friendly Cast Member can help you out with the transaction. In the meantime, please don't hesitate to reach back out to us with any other questions you might have in English o en españolWe're always available and more than happy to help! Have a magical day!

    Warm hugs,

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

Related Video

  • thumbnail image for First Timers at Walt Disney World | planDisney Podcast - Season 2 Episode 2 Full Episode

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.