Cinderella Castle 50th Night
  • On Jan 23, 2022
    Brittny from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I access my disney world tickets when I can not update my phone to an IOS15

    Hiya Brittny - welcome to planDisney!

    I'm so excited to hear that you'll be visiting Walt Disney World Resort next week! You're arriving right in the middle of the Walt Disney World 50th Anniversary Celebration - full of exciting new food, experiences, and so much more. Get ready to make some magical memories!

    The best way to manage all of your plans, including your already purchased tickets, is through the My Disney Experience Mobile App, or by logging in to your My Disney Experience account online. Currently, the My Disney Experience Mobile App requires iOS 13.0 or later, and some advanced features, including MagicMobile features, require iOS version 14.4 or later and Apple Wallet support.

    Based on my understanding, as long as you have iOS 13.0 or later you should be able to see your linked tickets in the app, but you will not be able to use your smartphone as your ticket to scan into a park without a device that supports MagicMobile. In that case, you can either link your ticket to an existing MagicBand if you have one, purchase a new MagicBand when you arrive and link it to your account and ticket, or visit Guest Relations at any theme park or Disney Springs to receive a physical version of your ticket to use throughout your visit.

    If your device doesn't meet these requirements, don't fret! My friend and fellow panelist Aena recently provided some tips on experiencing Walt Disney World Resort without the mobile app. Long story short, arrive early and be sure to talk with Cast Members who can help you make the most of your magical day!

    Let us know if we can help with any other questions as you continue planning!

    Ryan J.
thumbnail image for Ryan

Meet the Panelist: Ryan, Ohio

Hi, everyone! I’m Ryan from Ohio and am so happy that you’re here! By day (and most nights and weekends), I'm a business professor mentoring the next generation of leaders. In my free time I love outdoor activities and traveling with my family and friends, scarfing down ice cream, and, of course, all things Disney! I can’t wait to help your crew plan a magical Walt Disney World Resort vacation! Learn More About Ryan

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