MagicBand+ and Smart Phone
  • On Jul 19, 2023
    Nicholas from Wrexham Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My 13 year old has his own MDE account and he has access to all of our plans. He tried to create a mobile pass but Google wallet would not allow him to because of age restrictions. How can i re-manage his plans so I can get his pass in my digital wallet?

    Hey there, Nicholas! Welcome to planDisney. We're happy you stopped by! 

    I'm thrilled to hear that you're on your way to Walt Disney World Resort! With so much to see and do, you're sure to find magic around every corner. But first, we need to make sure that your son can access the parks! I'm so sorry to hear that he's having trouble connecting his Disney MagicMobile pass to his digital wallet, and I'd love to give you a few next steps that may work for you:
    • Android users with Google Pay are welcome to use Disney MagicMobile service! I'm happy to let you know that it's easy to set up a Disney MagicMobile pass. Have your son open his My Disney Experience app, tap the icon that looks like three stacked lines in the bottom right corner, then tap the Disney MagicMobile tile. After he selects his desired style of pass, he can click the blue plus sign (+) to save it to Google Pay.
    • If your son doesn't have Google Pay enabled on his phone, my panelist pal Anne Marie has found a temporary solution! If you have Google Pay on your phone, try having your son log into the My Disney Experience app, on your phone and with his own login information, to save his Disney MagicMobile pass to your phone.
    • There are also alternate ways to enter the parks if needed! Instead of using Disney MagicMobile service to tap into the parks, consider using a Disney Band or asking the front desk of your Disney Resorts Collection hotel for a complimentary Key to the World card. These will allow your son to easily access the parks, making sure that he doesn't miss a minute of the magic!
    • If you need more assistance, feel free to call a friendly Cast Member in Technical Support! They'll be happy to help your son with the next best steps available to him. 
    I'm wishing upon a star that your upcoming trip is an extra special one, Nicholas! If you have any other questions, please write to us again.

    You've got a friend in me!
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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