Welcome back to planDisney, Brent. I’m really glad you reached out with this important question. Planning a visit with your daughter’s needs in mind is a wonderful way to set the stage for a trip that feels joyful, supportive, and truly special for her. The Disneyland Resort works hard to make sure every Guest can experience the magic in a way that feels comfortable, and I’m happy to walk you through the options available to you.
One of the primary accommodations offered is the
Disability Access Service (DAS). This service is intended for Guests who, due to a developmental disability such as autism (or a similar condition), may find it challenging to wait in a traditional standby queue for extended periods. Instead of standing in line, eligible Guests receive a return time that’s comparable to the current standby wait. This allows your family to spend that time resting, exploring quieter areas, or enjoying something familiar and calming, then return when it’s time to experience the attraction.
If you’d like to take care of DAS registration before your trip, you can do so through a
live video chat with a Cast Member up to 60 days prior to your arrival. The Guest who may need DAS must be present for the conversation. Video chats are generally available daily between 8:00 a.m. and 8:00 p.m., though wait times can vary and may occasionally be a few hours. To get started, visit the DAS page on Disneyland’s website, scroll to the section titled “Ready to Chat with a Cast Member?”, review the Terms and Conditions, and select “Request Live Chat.” Many families find it helpful to choose a time when they can comfortably wait together at home.
If you prefer to handle registration once you arrive, that’s absolutely an option too. You can visit the
Accessibility Services Kiosk located in the Esplanade between Disneyland Park and Disney California Adventure Park (on the side closer to Disney California Adventure). This location typically opens about an hour before the parks and is available until around two hours before park closing.
After DAS is linked to your account, the
Disneyland app becomes your main hub for managing return times. Once you’ve entered your first theme park of the day, open the app, tap the menu icon, and select the DAS option. From there, you can choose an attraction and request a return time. You can hold one return time at a time and request another about ten minutes after redeeming the previous one. Return times remain valid until the attraction or park closes, which adds a lot of flexibility to your day.
If at any point you’d rather have help in person, Cast Members at Guest Relations or the umbrella-covered Accessibility Services locations throughout both parks are always happy to assist.
Brent, I hope this helps you feel prepared and reassured as you plan a visit that’s meaningful for your daughter and your whole family. If more questions come up as you get closer to your trip, please don’t hesitate to stop by planDisney again. We’re always here to help make your experience as smooth, supportive, and magical as possible.
Wishing your family a visit filled with comfort, smiles, and unforgettable moments,
David