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  • On Oct 10, 2022
    Brian from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. 1 year ago I purchased a Magic key with monthly payments. Later that year I unfortunately lost my job and I couldn't afford to make payments on my magic key.... am i banned from the park until i pay off the magic key? if so how do i do this

    Hello, Brian! Thanks for taking the time to send in your question to planDisney. I'm happy to help!

    I'm so sorry to hear about your situation. Disneyland Resort truly is the Happiest Place on Earth, and I understand how hard it must be not to have access to your Magic Key right now. I spoke with Magic Key Services today, and the good news is that you are not banned from the park. Mickey wants all of his best pals to be able to visit him! If you're still unable to pay off your Magic Key at this time, you are welcome to purchase regular theme park tickets. 

    When you're ready to pay off your Magic Key, you'll want to call the Billing Department at (800) 410-4656. They are available from Monday-Friday, 5 am-8 pm PST, and Saturday-Sunday, 5 am-12 pm. If your Magic Key is past its renewal window, you will need to wait until new sales resume if you want to be a member of the program again. For the most up-to-date information, follow Disneyland Magic Key on Instagram (@disneylandmagickey).

    Planning a visit during the holidays is a great way to lift your spirits. You can't help but smile when seeing those prancing reindeer during A Christmas Fantasy Parade. There are excellent viewing spots near "it's a small world" Holiday and Matterhorn Bobsleds. 

    I hope you plan another visit soon, Brian! We'd love to be able to help you again in the future, so feel free to write us anytime!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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