Hello, Brian! Thanks for taking the time to send in your question to planDisney. I'm happy to help!
I'm so sorry to hear about your situation. Disneyland Resort truly is the Happiest Place on Earth, and I understand how hard it must be not to have access to your
Magic Key right now. I spoke with Magic Key Services today, and the good news is that you are not banned from the park. Mickey wants all of his best pals to be able to visit him! If you're still unable to pay off your Magic Key at this time, you are welcome to
purchase regular theme park tickets. When you're ready to pay off your Magic Key, you'll want to call the Billing Department at (800) 410-4656. They are available from Monday-Friday, 5 am-8 pm PST, and Saturday-Sunday, 5 am-12 pm. If your Magic Key is past its renewal window, you will need to wait until new sales resume if you want to be a member of the program again. For the most up-to-date information, follow Disneyland Magic Key on Instagram (
@disneylandmagickey).
Planning a visit during the
holidays is a great way to lift your spirits. You can't help but smile when seeing those prancing reindeer during
A Christmas Fantasy Parade. There are excellent viewing spots near "it's a small world" Holiday and Matterhorn Bobsleds.
I hope you plan another visit soon, Brian! We'd love to be able to help you again in the future, so feel free to write us anytime!
Eean