Girl with balloons at Riveria
  • On Apr 27, 2022
    Gail from AL Asked

    We are working with a local person to plan our trip. I used, what I thought, was the email address from our trip four years ago and she used another. She told me that I need to merge these accounts in order for everything to show up. Please advise.

    Hello there, Gail.

    Gawrsh, in only a few weeks you’ll be well on your way to The Most Magical Place on Earth. Can you believe you’ll be flying on the back of a banshee, saving the galaxy from Evil Emperor Zurg, and escaping from a yeti on Mount Everest so soon? I bet you can’t wait for your vacation to begin!

    Of course, with your arrival being just around the corner and to make sure your trip goes smoothly, it’s important to finalize all those last-minute details. While your situation is quite the predicament, all it takes to remedy it is faith and trust. Oh, and something I forgot ... pixie dust! Gail, the special kind of pixie dust you need to merge your two accounts can be found by calling the My Disney Experience and MagicBands Guest Support line at (407) 939-4357 and asking for help from a friendly Cast Member. They’ll be able to consolidate your two accounts into one and answer any other questions you have.

    Once you have your accounts all sorted, be sure to download the My Disney Experience Mobile App and familiarize yourself with it. The app has so many features you can utilize to streamline your vacationing experience. You can even use it to shop and complete your purchases at select merchandise locations throughout the parks! I’ve used the Merchandise Mobile Checkout service several times now myself and love that I don’t have to wait in a line to complete my purchase.

    Gail, I hope this information proves helpful. Please stop by planDisney again real soon if you have more questions pop up before your departure. We are here and happy to help!

    You are the magic,
    Alyssa
thumbnail image for Alyssa

Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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