Mom and child riding Seven Dwarfs Mine Train
  • On Sep 20, 2021
    Brittany from AZ Asked

    Hi! I was wondering if Magic Bands can be exchanged once purchased. I bought the sparkly silver one but it didn't look SO sparkly in the picture and the surface is rough and scatchy. I'd love to exchange it if possible. Thank you! Brittany

    Hi Brittany!

    Welcome back to planDisney! I’m sorry the MagicBand you ordered isn’t what you were expecting. Our friends chose those MagicBands this summer for their trip and they are sparkly!

    I am assuming that these are MagicBands you purchased using the discounted pre-order option with your Disney Resort Collection Hotel reservation. Unfortunately, MagicBand purchases cannot be refunded or exchanged. Once the order is placed, that MagicBand is automagically linked to you in My Disney Experience. While the MagicBand can be deactivated, it cannot be completely unassociated from you and associated with someone else, which means it can’t be resold to another Guest.

    I know our friends who chose the sparkly MagicBands this summer really enjoyed them and weren’t bothered by the scratchiness while wearing them. While they can’t be returned or exchanged, the other option would be to purchase a completely new MagicBand and link it to your My Disney Experience Account or bring a MagicBand from a prior trip. MagicBands are associated with a specific Guest and not with a resort reservation or trip. Any MagicBand associated to you with a working battery will work on any of your vacations! Alternately, you can skip the MagicBand altogether and either request a Key to the World Card at your resort front desk, or you can use the new Disney MagicMobile Service to access your Disney Theme Park Ticket on your smartphone or smart device!

    I hope one of these options will work for you, Brittany, and that you have a truly magical visit to the Walt Disney World Resort!

    - Kate
thumbnail image for Kate

Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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