Disneyland Main Street; at night; empty; lights on
  • On Sep 1, 2023
    Marshall from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My wife recently passed away unexpectedly. can her ticket be refunded or reassigned? Can it be used for purchase of a future ticket?

    Hello there, Marshall.

    From all of us planDisney, we would like to offer our sincerest condolences on the loss of your loved one. We're so sorry for your loss and hope that we can provide some options for her ticket at this most difficult time. 

    As per the Ticket Terms and Conditions, Theme Park Tickets are nonrefundable once purchased and nontransferable once used. So unfortunately, those would not be viable options. If what you have is a regular Theme Park Ticket that has not yet expired and has not yet been used, it may simply be given to someone else. Even though the ticket might have an assigned name to it, Cast Members do not verify ID when tickets are scanned (unless it is a special offer ticket like the California Resident Ticket). You may link the ticket to the recipient's Disneyland account and, if it has not yet been activated, they will be able to use it as their own. If you would like to change the assigned name on the ticket, please call Ticket Guest Services and a Cast Member will be able to help you. Finally, if the ticket is expired and wholly unused, Disney will allow you to apply the cost of the ticket to the purchase of another ticket of equal or higher value.

    I hope that you will find your way back to the Disneyland Resort at some point to honor your wife's memory in some way. I have seen some heartwarming ways that family members have remembered their loved ones, from carrying their picture to be taken with their favorite character to random acts of kindness like purchasing a balloon for a young child. Please know that you are in our thoughts as you move forward.

    Marshall, we appreciate you reaching out to us and please write again if you need anything else from planDisney. We're so sorry again for your loss and hope that this at least gives you some options for the ticket. 

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Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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