Couple on Main Street, U.S.A.
  • On Mar 13, 2021
    Daniel Asked

    My wife planned our trip on her account. My ticket is assigned to me on her account. When I linked my account to hers, through friends and family, two versions of me are listed. How do I access my ticket on her account with one version of me in the group.

    Hiya Daniel!

    Welcome to planDisney. It’s such a delight that you stopped by with a question for us today. 

    It looks like you have something to chEAR about since your trip to The Most Magical Place on Earth is tomorrow! I hope you’re preparing to feast on all the Mickey-shaped snacks and experience all the magical attractions

    Daniel, I will be happy to give you a few options to help take care of the duplicate account for you. A Cast Member will need to look into your My Disney Experience account to merge the duplicate profiles. This can be done over the Chat function on your My Disney Experience Mobile app or through the Chat function on the website. To do this through the My Disney Experience Mobile app, log into your account and select the three horizontal lines next to the magnifying glass option on the bottom right corner of the screen. This will take you to a page where the last option will read “Chat with us.” You can get in contact with a Cast Member here and once you have given them your permission to look into the account, they will be able to assist you. You can also call the Internet Help Desk at (407) 939-7765 and a Cast Member will be happy to assist you there, as well! 

    Because you’re coming so soon, if you have a Disney Park Pass reservation along with a Theme Park ticket, you can go to any of the Guest Relations inside any of the Theme Parks to speak to a Cast Member who can help take care of this issue for you. There is also a Guest Relations located at Disney Springs, and you do not need a Theme Park ticket or a Disney Park Pass reservation to visit this location.

    Once this is taken care of, you’ll be able to say “Hakuna Matata” (it means no worries!) and enjoy the rest of your magical vacation! 

    Have an enchanting time, Daniel.

    Aena 
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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