Family with Mickey and Minnie
  • On Dec 10, 2022
    Mike from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. My wife and I are both “Inspire Key” MK holders. We love visiting the park and taking pics with the photo pass. When we review the pics on the app, mine are fine but hers has a watermark. We are both paying so we should both have access. Help! :)

    Hi there, Mike! We appreciate you being a first-time visitor here at planDisney. Hopefully, it won't be your last!

    First of all, thank you for being a Magic Key holder. Guests like you are what make the magic happen at Disneyland Resort! Whenever the Disneyland PhotoPass Photographers take pictures, they can scan the QR photo code in the Disneyland Mobile app on your phone, and this is the easiest way to access your images. I am curious if perhaps your wife's Magic Key pass isn't being scanned. If you are the primary owner of the PhotoPass-eligible Magic Key and both passes are linked to you, the photos will appear in your account without the watermark, which may explain why her photos show the watermark. You can check the Memberships and Passes page to clarify which Passes are linked with which account at Alternatively, your wife can use a PhotoPass card instead of her app when using PhotoPass Service.

    It's also possible that there's another issue affecting her account, and in that case, I encourage you to reach out to Disneyland PhotoPass at (714) 520-7106. Also, the next time you're there, you can use your Disneyland Mobile app to find all the locations of the PhotoPass Photographers.

    I hope this helps, Mike, and that your next trip to Disneyland Resort is picture-perfect!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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