Family on dock at Grand Floridian
  • On Mar 5, 2022
    Cortney from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why is my sons name saying not active on my family plan list?

    Hi Cortney! Welcome to planDisney! 

    The only thing better than visiting Walt Disney World Resort is visiting with your family! But oh, bother! I'm so sorry that your son's name is listed as "not active" in your Family & Friends List. I reached out to a Cast Member today and he let me know that the Internet Help Desk will be your best next step to sort this out! The recommendation I was given was for you to contact a Cast Member and make sure you have your My Disney Experience information handy!

    You can reach out to a Cast Member in a few ways. First, you can reach out through the Chat feature on your My Disney Experience app. Log into your app and tap the icon that looks like three stacked lines in the bottom right corner. Tap "Chat With Us" and leave a message for a Cast Member, who will respond as soon as they are able! Make sure you add any confirmation numbers, names, and the email address associated with your account so they can locate your information quickly.

    You could also contact a Cast Member by calling 407-560-CHAT (2428). They will be more than happy to correct any issues with your son's account! Cast Members are a little like fairy godparents who will try to stretch their magic wands as far as they can reach. If you do decide to call a cast member, I'd recommend calling right when the phone lines open at 7:00 AM EST since their type of magic can be in high demand.

    Cortney, I'm sending you all the faith, trust, and pixie dust! If you have any other questions, please visit us again. After all, you've got a friend in me!

    There's a great, big, beautiful tomorrow!
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Why hello, dreamers of all ages! I’m a lightsaber-wielding, Mickey waffle-loving, adventure-seeking kid at heart! My husband and our pup live in a little town near Pittsburgh that we affectionately call Main Street, U.S.A. We consider Walt Disney World Resort our second home and I’m so excited to help you add even more magic to your Disney vacation! Learn More About Michelle

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