Guests in ride car for GOTG - Guardians of the Galaxy; EPCOT
  • On Feb 24, 2024
    Laura from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why is it saying guests not eligible for virtual queue when we don’t need park reservations

    Hi there, Laura. I'm happy you reached out to us here at planDisney. Let's do some magical troubleshooting. Can troubleshooting be magical? I say so, so let's do this!

    First things first, you'll want to ensure that the Guest you are trying to select has a valid theme park ticket for the date you are trying to enroll in a Virtual Queue. Second, you'll want to make sure that they have a date-based ticket, which usually means that they purchased the ticket by selecting specific dates for their use. Some theme park tickets still require Theme Park Reservations and you can find a list of them on the Theme Park Reservations page. And lastly, you'll want to ensure they aren't already enrolled in a Virtual Queue. At this time, there are 2 attractions available for Boarding Groups through the Virtual Queue. If you don't require Theme Park Reservations, you can choose either attraction, but you cannot be enrolled in 2 at a time. So if they are already enrolled in 1, they will not be able to enroll in another until they have ridden that first attraction. If none of these describes your situation or you've already taken care of these troubleshooting steps, the next step is to speak with a Cast Member. When you're at the park today, I'd recommend finding Cast Members who are part of the Guest Experience Team under a blue umbrella. Do this before 1 p.m. as that will be the next time you can try to enroll in a Virtual Queue (as long as you are in the park with the attraction you are trying to ride).

    If you happen to obtain a Boarding Group, you will be shown roughly how long your virtual wait for the ride will be. But the best part? You don't have to wait in a queue while you're waiting for a callback. You can experience other attractions, eat your favorite snacks, shop for your new favorite piece of merchandise, or do whatever you want to do. Just make sure that you have push notifications enabled on your phone so that when it's time to ride, you get notified promptly. You'll have 1 hour to return to the attraction once your Boarding Group is called!

    Laura, I wish you all the best with getting the Virtual Queue spot of your dreams. Those Guest Experience Team Cast Members are some of the best and should be able to pinpoint the exact issue. If you have any other questions, please don't ever hesitate to reach out to me. I'm always happy to talk shop. And by "talk shop" I mean talk all things Disney. If you try to talk about fixing cars or sports or something like that, unless it's directly related to Disney, I may look at you quizically!

    No sleep until midnight*,

    * Unless the parks are open past midnight...then no sleep until after that time!
thumbnail image for Matt

Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.