Two Men; Couple at DCA; Mickey Rice Krispies; laughter
  • On Aug 1, 2023
    David from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why can I not make a park reservation with my magic key it says pass not eligible

    Hi David,

    Welcome to planDisney, and thanks for stopping by with this great question. I'd be happy to help you get to the bottom of things.

    I can think of a few reasons why you might be having an issue making a new park reservation. Let's review each to see if we can find a solution. First, you'll want to review the Magic Key Calendar to ensure you aren't trying to make a reservation on a blockout day. It looks like the Inspire Key has full availability through November 5th at the time of this writing, but the Believe Key, Enchant Key, and Imagine Key each have an increasing number of blockout dates over the next few months.

    If you aren't trying to reserve a day during a blockout period, you'll next want to review any other theme park reservations you already have booked. The Inspire Key and Believe Key allow guests to hold up to 6 theme park reservations at a time, subject to availability, while the Enchant Key only allows 4 reservations to be held at once. Visit the Disneyland Resort website and select the "Ticket and Reservation Details" link from the My Disneyland drop-down list to confirm your existing theme park reservation and ensure you are within the limits for your particular Magic Key.

    If you have reviewed all these steps and are still having trouble, I'd recommend reaching out to a Cast Member for more assistance at (714) 781-7277. They will be able to look up the details of your Magic Key and answer questions related to your specific travel dates.

    Finally, I want to share that Magic Key reservations are limited and always subject to availability. As indicated in the terms and conditions a Magic Key pass "does not guarantee park entry, even on dates when a pass is not blocked out." I hope you'll be able to visit exactly when you hoped so I'll be crossing my fingers and sending a little dose of pixie dust your way.

    If we can answer more planning questions please don't hesitate to come right back here and let us know.

    Wishing you magic and memories,
    Amy
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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