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  • On May 6, 2022
    Kurt from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why am I no longer able to cancell or change my reservations on the my disney experience web site? There used to be a link to do this. Now it says I must call.

    Ka-chow, Kurt.

    Welcome to planDisney! I’m so glad you stopped by to chat about your upcoming Walt Disney World Resort vacation. I bet you can’t wait to experience everything The World’s Most Magical Celebration has to offer.

    I’m sorry to hear you no longer have the option to modify or cancel your Disney Resorts Collection hotel reservation online. This option also disappeared in my My Disney Experience account this week, so I understand your concern. This tends to happen if you are within 30 days of your arrival, but if you are still more than 30 days out from your trip like me, it could be a technical glitch. I reached out to Guest Services and was told that, unfortunately, there is no way for them to restore the option to cancel or modify online once it disappears and you will indeed have to call to make any changes to your reservation. Cast Members are available to assist with this daily from 7:00 a.m. EST to 11:00 p.m. EST by calling (407) 934-7639. To hopefully avoid lengthier hold times, I suggest you call right when they open up in the morning or later in the evening. I wish I could do more to help you myself, Kurt, but I’m crossing my fingers you won’t have to hold too long on the phone when you call.

    In the meantime, you should start dreaming about all the fun you’ll have once you arrive. If you hover your cursor over “Things to Do” on the Walt Disney World Resort homepage, a drop-down menu appears that allows you to explore dining, shopping, activities, and more. I often discover new activities or restaurants to add to my to-do list when exploring these pages.

    Kurt, I hope you have a wonderful time making memories on your magical vacation! Please stop back by planDisney again in the future. We are here and happy to help!

    Until next time,
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Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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