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  • On Nov 18, 2021
    Chelsey from FL Asked

    Why is my hotel reservation under my husband when I made and paid for it? I can't add his magic band with everyone else in my party because it says the reservation is under him.

    Welcome to planDisney, Chelsey!

    You must be SO ready to start your magical vacation at Walt Disney World Resort! You’re going to love staying at a Disney Resorts Collection hotel. Each Resort hotel has a magic of its own, and I do hope you stop by the front desk to inquire about fun activities offered such as Movies Under the Stars!

    Chelsey, I called and spoke with a friendly Cast Member at Disney Resort Hotel Reservations for you who told me that if the reservation does have you as the main primary Guest, there may be a chance that when it was linked on My Disney Experience, it was linked incorrectly. Because of this, a Cast Member may have to unlink the reservation and then relink it to the correct Guests. I recommend calling and speaking with a Cast Member at the Internet Help Desk at (407) 939-4357, and they will be happy to help take care of the issue for you. 

    We can’t wait to welcome you to the magic, Chelsey. Have an enchanting visit!

    Aena
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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