Welcome to planDisney, Chelsey!
You must be SO ready to start your magical vacation at Walt Disney World Resort! You’re going to love staying at a
Disney Resorts Collection hotel. Each Resort hotel has a magic of its own, and I do hope you stop by the front desk to inquire about fun activities offered such as Movies Under the Stars!
Chelsey, I called and spoke with a friendly Cast Member at
Disney Resort Hotel Reservations for you who told me that if the reservation does have you as the main primary Guest, there may be a chance that when it was linked on
My Disney Experience, it was linked incorrectly. Because of this, a Cast Member may have to unlink the reservation and then relink it to the correct Guests. I recommend calling and speaking with a Cast Member at the Internet Help Desk at (407) 939-4357, and they will be happy to help take care of the issue for you.
We can’t wait to welcome you to the magic, Chelsey. Have an enchanting visit!
Aena