• On Jan 16, 2019
    Jessica from NC Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why is a friend who is marked to view photos on my Friends & Family list only able to see some photo pass photos and not all? There are quite a few photos showing in my account that do not show in her account.

    Hi, Jessica! Thanks so much for stopping by with your Disney PhotoPass question! I would first like for you to make sure everyone has allowed sharing of their Disney PhotoPass photos. Simply pull up your Family and Friends List, click Update next to each person and make sure the box is checked to allow for sharing of Disney PhotoPass photos.

    Next, is everyone in the group linked to each other? When sharing Memory Maker with multiple friends and family members, you need to connect all My Disney Experience accounts if everyone would like to see every magical Disney PhotoPass picture. To easily lay it out for you, think of it as you are Guest A and you have Guests B and C scanning their MagicBands to link Disney PhotoPass pictures. If Guest A links to the other two, but guests B and C do not link to each other then Guest A will see all pictures, Guest B will only see their pictures and Guest A's pictures, and Guest C will only see their pictures and Guest A's. When all three guests add each other to their respective Family and Friends Lists, then everyone will be able to see all Disney PhotoPass pictures. It's like the Circle of Disney PhotoPass Life!

    One other issue that may come up is if a member of Guest B's family, such as a child, scans their MagicBand to link the picture, then only Guest B will be able to see the picture in their account since no one else is linked to that child. The best thing for you to do in this instance is to contact the Disney PhotoPass department. You will need to provide some information such as the date, time of day, general location, and what each person was wearing. I did this once and the Cast Members were easily able to locate my picture and have it linked to my account.

    I hope this helps you sort your photos! Please let us know if you have any other questions!

thumbnail image for Brandy

Meet the Panelist: Brandy, South Carolina

Hi, I'm Brandy, a speech pathologist and busy driver of daughters to marching band and dance events. My Annual Pass is used often to check out new Disney must-dos and resort changes. I enjoy giving advice about itinerary and FastPass+ planning, Epcot's fantastic festivals, Memory Maker, and transportation at the Resort. The time I spend at Walt Disney World Resort is distinctive because it is the one place I can forget other responsibilities and focus on having the time of my life with my family!

Learn More About Brandy

Related Video

  • thumbnail image for Quick Tip | Memory Maker

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.