Disneyland- Mainstreet Station; day; train pulling in
  • On Feb 28, 2024
    Gabriella from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why can't I book my reservation

    Hi there, Gabriella! 

    Thanks for sending your Disneyland Resort question to planDisney as you get ready to explore the theme parks at the Happiest Place on Earth. Your pixie-dusted visit is coming up soon, so I hope you’re getting excited for all the magic that’s just around the corner!

    Are you having trouble making a theme park reservation, Gabriella? When you purchase theme park tickets online or with the Disneyland mobile app, the checkout process currently includes booking a theme park reservation for your desired date, and it sounds like this may be the case for you if you have a ticket but are unable to book a new reservation. My first trouble-shooting recommendation is to check your current reservation status. After purchasing your ticket, you should have received an email containing your ticket confirmation number and the reservation details, including the park reservation date and the theme park you plan to visit (or the starting park if it is a Park Hopper ticket). The subject line of my most recent ticket transaction email was “Disneyland Confirmation” along with the ticket confirmation number, so try searching your email for that phrase.

    You can also verify your theme park reservation by logging into your account on disneyland.com or the Disneyland mobile app and selecting “Ticket and Reservation Details.” Choose the “Make or Modify Park Reservations” link to view "My Theme Park Reservations." If you see your intended date, you’re good to go! If not, you should be able to make your reservation by following the steps on the screen if you have a valid linked ticket. If you’re still having trouble, please feel free to call the ticket helpline at (714) 781-4636 to speak directly with a Cast Member who can assist you. 

    I hope this answers your question, Gabriella, and that your vacation is a dream come true! Don’t hesitate to write back with more questions as you put the finishing touches on your trip.

    Wishing you magic,
    Courtney
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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