Mickey and Minnie Statues in Front of Fireworks
  • On Sep 2, 2022
    Lenka from Prague Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why I cannot link my Call in tickets to app? What does mean Call in ticket? How can I link my ticket confirmation with Disneyworld.com? How can I reserve a theme park without linking?

    Welcome to planDisney, Lenka!

    I am sorry to hear you are having trouble linking your tickets to your My Disney Experience account.  As a regular Guest myself, I have no way of seeing the information in your account, so it is a little tricky for me to diagnose what the issue may be.  I'll do my best to provide you with some general information and try to help you troubleshoot.

    At this time, to enter a theme park, all Guests ages 3 and up must have a Disney Park Pass theme park reservation in addition to valid admission.  In order to make a Disney Park Pass reservation, the Guest must first have linked their admission ticket to their My Disney Experience account.  Let's see if I can help you get those tickets linked.  Sometimes when I am experiencing a technical issue with My Disney Experience, I'll try switching from the mobile app to the My Disney Experience website or vice versa.  I also recommend signing out of your account and closing the app or browser window and then relaunching it.

    If you were signed in to your account when purchasing tickets online, they may have been "automagically" linked.  You can check to see if your tickets are already linked by using the menu button to select "Tickets and Passes" in the app, or by going to "My Plans" and selecting "Tickets, Passes & Memory Maker" on the website.  If you don't see your tickets listed, you can link them using the ticket ID number found in your ticket order confirmation email.  On the "My Plans" page on the My Disney Experience website, hover over the blue "Park Tickets" icon in the middle of the page and click "Link Tickets".  If using the app instead, select "Tickets and Passes", select the blue plus button at the top, and then "Link Tickets & Passes".  Once you have linked your tickets, you'll be able to go ahead and make your Disney Park Pass reservations.

    "Will Call" is the term used when picking up tickets at a ticket window or box office.  You can stop by a theme park ticket window or the Disney Ticket Center at Disney Springs to pick up plastic ticket cards.  Be sure to bring a photo ID, your ticket confirmation email, and the payment method used to purchase your tickets.  Another option is to create a Disney MagicMobile pass in the My Disney Experience mobile app and save it to the digital wallet on your phone.  This would allow you to skip the ticket window and head straight to the theme park gates.  To create a Disney MagicMobile pass, select "Add to Device" under your linked ticket in the app, or use the menu button to select "Disney MagicMobile".  I hope this helps!  I have included contact information for the Help Center should you need additional assistance.

    Lenka, I am wishing you a wonderful vacation!  Please let us know if you have further questions.  Enjoy your visit!

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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