• On Sep 27, 2021
    Donald from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What do I do with my Disney Park tickets since I've had to cancel due to my wife's medical emergency? Today would be the first day to use the tickets.

    Hi Donald and welcome to planDisney! I’m so sorry to hear that you’ve had to cancel your visit to the Walt Disney World Resort. Please don’t worry. You will still be able to use those theme park tickets on a later date. I’m happy to tell you how to do it!

    The first thing to do is to send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Confirmation numbers you received when you purchased the tickets

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    A Cast Member will respond to your message in a few days and many times, their response will include a new confirmation number for your tickets. Just link that number to your My Disney Experience account and you will be ready to plan your next magical vacation!

    Donald, I hope this information is helpful to you. When you get ready to reschedule your visit, don’t hesitate to stop by to see us again if you have any more questions. It’s always our pleasure to help you with your planning!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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