Cinderella Castle 50th Day
  • On Dec 21, 2021
    Ashley from PA Asked

    Hello, I went to Disney in October. I bought two tickets to go to Epcot, and my friend was supposed to come. She ended up having severe anxiety issues and was unable to make it to the park. Her ticket was never used. Can I use it in February?

    Hi Ashley and welcome to planDisney

    I’m sorry to hear that your friend wasn’t able to make it during your visit to the Walt Disney World Resort in October. I’m happy to help you figure out how to use her extra ticket. 

    If her ticket is linked to your My Disney Experience account and you still see it listed as an active ticket, you can go ahead and reassign it to yourself. To do that, log into your My Disney Experience account, go to “My Plans, Reservations and Tickets” to view the tickets linked to your account. On the right side of your screen, select the drop down that says, “Reassign Ticket” and you will see a list of all of the friends and family members linked to your account. 

    Once that ticket is assigned to you, go ahead and make your Disney Park Pass reservation for your February visit and you will be all set!

    If the ticket is no longer listed on your account, don’t worry. I have a few steps for you to follow to be able to use that ticket. 

    Send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, include the confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you. Disney will send you a new confirmation number. Just link that number to your My Disney Experience account and you will be able to make your Disney Park Pass Reservation for your visit in February!

    Ashley, I hope this information is helpful. Feel free to come back to see us if you have any more planning questions! 

    Veronica 
thumbnail image for Veronica

Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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