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  • On Mar 19, 2022
    Deborah from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    i went into my disney experience and put all of our groups names in. it messed up our reservations and put peoples names in the wrong room and under the wrong reservation. How do i fix this?

    Hiya, Deborah! I'm so glad you found the trail of pixie dust that Tinker Bell left for you and followed it here to planDisney! 

    Can you believe you'll be heading to Walt Disney World Resort this May?! Spring is my favorite time to visit and I'm absolutely twitterpated for you! And it's so exciting that you're making reservations for your entire travel party. Here's a little secret: magic multiplies when it's shared and your trip is sure to be an extra special one!

    But oh, bother! I'm sorry to hear that the Guests are listed under the incorrect reservations in My Disney Experience. I'd love to help you turn this pumpkin of a problem back into a carriage! Deborah, my best piece of advice would be to reach out to one of the wonderful Cast Members. They will be happy to sort out your reservations so all Guests are listed in their correct rooms!  

    You can call a Cast Member at Disney Resort Hotel Reservations by calling (407) 939-1936. However, since their magic seems to currently be in high demand, I have two recommendations for you. First, I would suggest calling right as phone lines open at 7:00 AM EST so you have the shortest wait times on the phones. Second, have patience! As Fairy Godmother says, "Even miracles take a little time." Cast Members are a little like real-life fairy godparents who are able to stretch their magic wands a bit farther for us. Since they work to help so many Guests, I'm sure some added patience and kindness will be warmly welcomed.

    Deborah, don't forget that you're also able to make your advance dining reservations for your trip! If you plan on making dining reservations, I'd recommend making them either at or close to the park you will be near that day. I just recently made my own advance dining reservations and am particularly excited about dining at The Crystal Palace in Magic Kingdom Park, 50's Prime Time Café in Disney's Hollywood Studios, and Biergarten Restaurant in EPCOT! 

    I hope I was able to give you some next steps to take as you prepare for your magical vacation! If you have any other questions, please visit again. After all - you've got a friend in me!

    Faith, trust, and pixie dust - 
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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