Snorkeling in Hawaii
  • On Apr 5, 2023
    Kenya from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I wasn’t aware that the photos expired at 45 days. I didn’t receive a notification that they did. How can I retrieve the photos from my trip on the last week of January? I was at Aulani

    Welcome to planDisney, Kenya!

    I am so glad you recently were able to experience Aulani, A Disney Resort & Spa. We were able to visit a few years ago, and it was a dream come true. We couldn't decide on our favorite part- the stunning views, delicious dining, or immersion in Hawaiian culture. Actually, my husband decided quickly the highlight of his vacation was the spa treatments at Laniwai- A Disney Spa. Let's discuss your photos from Aulani. 

    Pictures from our Aulani adventure help us preserve our memories of this incredible trip, so I completely understand wanting to retrieve Disney PhotoPass pictures. However, the policy does state that the pictures will expire after 45 days, and they are unable to be stored. There is a 15-day extension that can be requested, but it may have needed to be requested while the photos were still active. There is no guarantee they will be able to assist, but I would try to call PhotoPass Guest Support at (714) 520-7106. to see if there is any way they can work some magic. I hope this helps and that you have some pixie dust with retrieving your photos!

    Thank you for visiting planDisney. We are here for all your Disney Vacation Club and Aulani questions!

    Enjoy making magical memories!

    Tiffany
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Meet the Panelist: Tiffany, Georgia

Welcome Home! I'm Tiffany, a Speech Pathologist, wife, and mom to two incredible kids. We are a family of voyagers who share a passion for travel, and Disney Vacation Club was where it all started. Our Membership has inspired us to cross an ocean and even host a family reunion at Walt Disney World Resort. I can't wait to help you plan your next Disney Vacation Club adventure! Learn More About Tiffany

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