Welcome to planDisney, Kenya!
I am so glad you recently were able to experience
Aulani, A Disney Resort & Spa. We were able to visit a few years ago, and it was a dream come true. We couldn't decide on our favorite part- the stunning views, delicious dining, or immersion in Hawaiian culture. Actually, my husband decided quickly the highlight of his vacation was the spa treatments at
Laniwai- A Disney Spa. Let's discuss your photos from Aulani.
Pictures from our Aulani adventure help us preserve our memories of this incredible trip, so I completely understand wanting to retrieve Disney PhotoPass pictures. However, the policy does state that the
pictures will expire after 45 days, and they are unable to be stored. There is a 15-day extension that can be requested, but it may have needed to be requested while the photos were still active. There is no guarantee they will be able to assist, but I would try to call
PhotoPass Guest Support at (714) 520-7106. to see if there is any way they can work some magic. I hope this helps and that you have some pixie dust with retrieving your photos!
Thank you for visiting planDisney. We are here for all your Disney Vacation Club and Aulani questions!
Enjoy making magical memories!
Tiffany