• On Oct 6, 2021
    Curt from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    i just waited 5 1/2 hours on the phone and had to drop the call to pick my kids up. All I wanted was to ask a question about dinning reservations. Is there some way to get through. Please don't apologize. I get it. just need a reliable answer.

    Hi there, Curt!

    I have been there! I will try to help you get a reliable answer to your question as quickly as possible. 

    The first thing you can do is to call back. I find that wait times are lowest first thing in the morning, around 7:00 am. But I also know that with kids and jobs that isn't always practical. 

    You can also try reaching out to a Cast Member through chat. You can chat with a Cast Member through the help section of the Walt Disney World Resort Website or through your My Disney Experience Mobile App

    Your last option is going to be to bring your question to us here at planDisney and let us do the legwork for you! We would love to help answer your question in any way that we can. 

    I hope that you get an answer soon, Curt. 

    Good luck!

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.