Matterhorn mountain peak with waterfall and alpine trees
  • On Apr 9, 2026
    Gabriela from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I visited Disneyland Resort and accidentally scanned my family’s park hopper tickets in the wrong order, and assigned it to the wrong person. We will be back next month, what can I do to reassign it to the right person?

    Hi Gabriela! It is my pleasure to welcome you to planDisney! Thank you so much for this great question. I am happy to help point you in the right direction so you can enjoy your trip without any worries!

    From what you shared, it sounds like you may have purchased the California Resident three day ticket that gives you three days of magic at the Disneyland Resort through May 21, 2026! It also sounds like your last visit was the first use of those tickets, which means you still have two fun-filled days waiting for you.

    Here is the good news! When a ticket is scanned at the entrance for the first time, a photo of the Guest using the ticket is taken and the ticket officially becomes assigned to them at that moment. So even if the name printed on the ticket does not match the Guest who used it, that is perfectly ok. The system assigns the ticket to the Guest once it is scanned in.

    If you would like to double check that everything looks right, open the Disneyland Mobile app and head to the home page. Tap the three lines at the bottom of the screen, then select My Tickets and Passes. You should see each ticket listed with its own unique barcode. If the name on the ticket still needs to be updated, you can stop by Guest Relations during your next visit and they will be happy to help update it for you. While tickets cannot be reassigned once they have been used, Guest Relations can make sure the right Guest has access to their ticket with no trouble at all.

    Gabriela, do not forget to make sure your park reservations are set, and remember that if you are using the three day California Resident ticket, the final day to use those tickets is May 21, 2026! I cannot wait for your visit next month, and it will be here before you know it!

    Please stop back by if any other questions pop up as you continue planning. We are always happy to help!

    Wishing you pixie dust dreams and magical memory moments!
    Kimberly
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Meet the Panelist: Kimberly, Colorado

Hi there, friend! I’m Kimberly from beautiful Colorado, where I serve as an Assistant City Manager for a mountain municipality. I love connecting with others, finding magic in everyday life, and helping families make their own unforgettable memories. Think of me as your friendly guide on this Disney adventure, because every great trip starts with a little pixie-dusted planning. I can’t wait to help you with yours! Learn More About Kimberly

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