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  • On Jan 30, 2021
    Emily from IN Asked

    We visited Disney World Jan 22&23. I bought the memory maker for those days and have received most of the pictures except for the ones on some rides where we didn’t have to scan my band. We were told they would automatically download in 24-48 hours.

    Hi Emily!

    Welcome to planDisney! It’s always nice to help another Hoosier with their question! I hope you had a wonderful visit to the Walt Disney World Resort and enjoyed a lovely break from the cold of Indiana. As I sit waiting for this weekend’s snowstorm to roll in, I am counting down the days till spring and my next Disney vacation!

    Usually, PhotoPass Photos will show up in 24 to 48 hours in your account, and I have even had a photo show up over a week later. It does sound like you have given it a good amount of time and they still haven’t appeared. I would go ahead and call the Disney PhotoPass Guest Support team to see if they can assist in finding your missing photos. Before you call, I would think back about the details of which photos you are looking for, where and when they were most likely taken, and what you were wearing. For example, being able to say that you were on The Haunted Mansion on Saturday and it was between noon and 3 PM, will make it easier for the Cast Member to search for your photos and link them to your account.

    Sending you pixie dust for an amazing Cast Member to find all your missing photos, Emily!
    - Kate
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Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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