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  • On Dec 12, 2021
    Lori from FL Asked

    How do I view my reservation, balance and make a payment. I have searched previous answers and the answers are for pre-my Disney experience so they are not helpful.

    Welcome to planDisney, Lori! I’m so glad you’ve stopped in to visit us with your planning question about the Walt Disney World Resort. Things have changed so much for so many of us over the last year, but I promise your vacation will be just as magical as always. I’m happy to help you figure out how to make a payment on your vacation package. 

    If you have purchased a vacation package that includes a stay at a Disney Resort Collection hotel and theme park tickets, then you can make your payment online via your My Disney Experience account.

    To start the process, sign into your My Disney Experience account and hold your mouse over My Disney Experience in the top right corner of the page. Click on "My Plans" on the menu that appears and when this page loads, you will see your reservation information.

    You may see "Remaining Balance" with a "Make a Payment" link. If you see this link, you may click on the link and follow the prompts to make your payment. If you do not see an option for payment, you will need to call (407) 939-5277 to speak to a Cast Member, and they will be happy to help you make your payment.

    Lori, it’s important to note that we can’t make payments toward our vacation balance on the My Disney Experience app just yet. So, please make sure you are signing on to your account online. 

    You should also check out Special Offers on Disney Resort Collection hotel stays in the coming months. Very often you will be able to modify your reservation to add a promotion! 
     
    I hope this information is helpful. Don’t hesitate to come back to see us if you have any more planning questions.

    Veronica
     
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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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