Hi Judy,
Welcome to planDisney!
I'm so glad you stopped by with your great question and even more excited that you took advantage of an
Onboard Booking Offer Placeholder Reservation. I never disembark a Disney Cruise Line vacation without securing a placeholder for a future voyage.
Your question sent me to my
Castaway Club account page, which you can find under the
Cruise with Disney tab on the Disney Cruise Line home page. You can also access the Castaway Club page under the
Already Booked tab. And lo and behold, when I scroll down to My Cruises, I see my placeholder reservation information! In the past, Guests needed to call to speak with a Cast Member to retrieve this information. So, if your placeholder reservation information does not appear in your Castaway Club information (mine currently has a random date listed, but the Reservation Number is correct for my current placeholder), you should call and inquire.
To modify the placeholder to a specific voyage reservation, you must
call Disney Cruise Line and speak with a reservation specialist. Remember, your cruise must be taken within 24 months of purchasing the placeholder. With so many
fabulous itinerary options, you are sure to find the perfect vacation! Be sure to check for any
block-out dates. If you are unable to apply your placeholder to a future cruise it will automatically be refunded to the original form of payment after 24 months or you may contact Disney Cruise Line for a refund.
Thanks for helping me discover something new with your question, Judy! You are always welcome here at planDisney; we hope to see you again real soon!
Wishing you many magical memories,
Shannon