• On Jan 30, 2022
    Alexandria from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I view my magic band charges after I’ve checked out of the resort? Everyone in my group received theirs via email, but I haven’t received anything.

    Hiya, Alexandria! Welcome to planDisney! 

    It sounds like found the trail that Tinker Bell left for you and followed it back home from your magical vacation at Walt Disney World Resort! I hope your trip was filled with big smiles, full bellies, and a whole new set of "core memories" you made with people you love. Here's a little secret: magic multiplies when it's shared, and I'm sure that your vacation was an extra special one!

    But oh bother! I'm sorry to hear that you didn't receive your email that included your itemized list of charges you made with your MagicBand once you checked out of your resort. While you can view your charges through your My Disney Experience app while your Disney Resort Hotel reservation is still active, the expectation is that you would receive that email after check-out. But Hakuna Matata! No worries! I'd love to help you find that list of charges, and it will just take a little bit of faith, trust, and pixie dust!

    Alexandria, I spoke with one of the amazing Cast Members today on your behalf and she recommended reaching out to the team at Billing and Research by calling 407-828-5630. They will be able to help you with locating that itemized list and helping with any other questions you may have! I would recommend calling right when the phone lines open (usually at 7:00 AM) since the Cast Members' magic can sometimes be in high demand.

    If you're anything like me, sometimes I need a warm hug from my friend Olaf after coming home from an enchanted vacation at Walt Disney World Resort. To keep the magic alive, I personally enjoy recreating some of my favorite snacks, watching ride-through videos, playing Disney-themed board games with my family, and finding little ways to pixie-dust my home. These small things always seem to keep me feeling more Joy than Sadness until I can make it back to The Most Magical Place on Earth!

    If you have any other questions, please visit us again. After all - you've got a friend in me!

    Warm hugs,

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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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