Hi Catherine!
Welcome to planDisney!
The Walt Disney World Resort offers Florida Residents discounts throughout the year on tickets and Resort stays. Discounts ranging from certain percentages off of room pricing, to special tickets solely for Florida Residents can be found under the
Special Offers tab of the Walt Disney World website.
Catherine, I am glad to hear that you were able to verify your Florida Residency in order to take advantage of some of those great offers! I am sorry that you are having trouble purchasing a theme park ticket or annual pass online. Sometimes Stitch likes to play around and gets the wires crossed! You can check your Florida residency verification on the Walt Disney World website by logging in to your
My Disney Experience Account. You can then select 'Profile', which is located directly under your name on the My Disney Experience tab. Select 'Memberships and Passes' which will open up a screen showing tickets purchased, Disney Vacation Club membership identification number, and whether you are a Disney Visa cardholder. Here, if your residency has been verified, you will see 'Florida Resident.' You can then click on the hyperlink next to it to be taken to the Special Offers for Florida residents page. This will allow you to purchase your tickets with your residency discount. Should you continue to have issues verifying, you will need to reach out to a Cast Member at
Guest Services to assist you.
Hope this helps you plan your magical vacation!
Malanie