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Kilimanjaro Safaris; Animal Kingdom; AA
  • On Jan 19, 2011
    Michelle from NE Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We vacationed at WDW in early December and there was one cast member who went out of her way to help my family after my son became sick during the MVMCP one night. Is there a way to contact Disney and let them know how great she was?

    Hi Michelle!

    I am so happy that you experienced some of the Disney Magic, even if it it had to occur during a not-so-magical time. Over the years, I've had the wonderful opportunity to meet so many outstanding Cast Members. Each of those individuals has sprinkled a little Pixie Dust over our vacation - some in little ways, maybe a pirate bandana for my son on a boat ride, and some in big ways, where they REALLY went out of their way to make us feel special. It is the cast members that truly keep us returning to Walt Disney World!

    If you'd like to contact guest services and pass on your experience, there are two main options. You can email at wdw.guest.communications@disneyworld.com or write to WDW Guest Communications, P.O. Box 10040, Lake Buena Vista, FL 32830. Be sure to include as much information as you can: The day and time of your encounter, the cast member's name and hometown location, where they were working and why the experience was magical.

    Hope this helps! Even though your vacation is now over, I'm glad you have some great memories!
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Meet the Panelist: Kathie, South Carolina

Our family of four is an adventurous and nerdy bunch! Vacations match our lifestyle with tons of action, rides, park-hopping and over-the-top experiences. Dining is tops too! From scrumptious snacks to vegetarian meals, we enjoy it all! Learn More About Kathie

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