Woman in wheelchair with man
  • On Mar 1, 2022
    Amy from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. We are using unused tickets from our trip that was cancelled two years ago when DisneyWorld closed due to the pandemic. We were told we had to pay an upgrade fee - Is this true even when our original date was canceled by Disney?

    Hi Amy!

    Thanks for stopping by planDisney! I completely understand the disappointment of canceling a trip to the Most Magical Place on Earth, especially during the height of the pandemic. I'm very excited that you were able to reschedule your Walt Disney World vacation! Within a short time, you'll be seeing Mickey and Friends while you head down Main Street, U.S.A, enjoying a Dole Whip or Mickey's Premium Ice Cream Bar!

    Amy, pricing on tickets for the Walt Disney World Resort is based on time, availability, and capacity. The cost of tickets for the theme parks has increased since you previously booked, and so, you will need to pay the difference between the face value of your tickets (price paid when purchased), and current pricing. As long as the ticket remained wholly unused, you can apply full face value to your new ticket purchases. You will need to reach out to Guest Services and speak to a Cast Member who will be able to assist you in converting your tickets. Once you have completed that, your tickets can be linked to your My Disney Experience Account, and you can proceed to make Disney Park Pass reservations.

    Hope this helps you plan your magical vacation!

    Malanie
thumbnail image for Malanie

Meet the Panelist: Malanie, New York

Hi there! The Disney Parks have been a part of my life since I was a little girl. Introducing my children, husband, and family to all the magic that Walt Disney World can offer has led to countless moments with Mickey and Friends, Disney Vacation Club membership and fun on the high seas with Disney Cruise Lines! Our vacations are usually centered around a visit to the Most Magical Place on Earth, and I am super excited to help you plan and create magical moments for you and your families! Learn More About Malanie

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