Hiya Heather!
I’m thrilled to hear you or someone in your party could participate in
Enchanted Tales with Belle! What an unforgettable experience, one I’m sure you’d want a keepsake for, which is why it’s fantastic that there is a Disney Photopass photographer capturing the special moment for each of the Guests chosen to help tell the enchanting tale!
Heather, I’m sorry your PhotoPass card isn’t linking properly to your
My Disney Experience Mobile App. We certainly wouldn’t want you to lose the precious memories made there, so I recommend you report your missing photo
through this form. A friendly Cast Member will contact you soon to help you further.
If you’re still at Walt Disney World Resort, you can also stop by
any of the Disney PhotoPass Service locations near the entrance of all four theme parks and the
Disney PhotoPass Studio at Disney Springs, and they can help you locate your pictures. Please be sure to have the date and an estimate of the time in mind for when you visited Enchanted Tales with Belle; this will be helpful for the photographer searching for your photos.
I’m sending lots of pixie-dust your way in the hope the Disney PhotoPass search team can locate your magical memories!
Aena