• On Jan 29, 2019
    Rachel from AL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’ve updated mine, and my sons characters on the my Disney app, but none of my linked family members can see it, nor can I see theirs in our shared plans. How do I get our shared plans to show more than the plain blue circles?

    Hi, Rachel! Thanks for bringing your question to the Disney Parks Moms Panel.

    I just tried changing Characters on the My Disney Experience Mobile App on my iPhone for myself and my daughter to see where the glitch might be for you. I had the most success making and saving the change and then logging out and back in again to see our new Characters. I asked my husband to see if our Characters were updated on his app, and he also had to quit the app and relaunch it before the changes took effect. Hopefully this will work for you, too!

    If the changes are still not showing up, you might want to try logging into your My Disney Experience account on a computer and clicking “Profile.” From there you’ll see a blue link to “Change Character.” To access your son’s account, just go to “My Family & Friends” and then click the blue “Update” button to the right. 

    Please let me know if neither of these works and we’ll investigate further!

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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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