• On Jul 29, 2021
    Stephanie from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have an upcoming trip to Walt Disney World. If we cancel, when do our park tickets expire or can you put them towards a future vacation and pay the difference if ticket prices go up?

    Hi Stephanie and welcome to planDisney!

    I really hope you are able to make it to the Walt Disney World Resort for your vacation. But if you don’t, you won’t have to worry about any unused tickets you might have. You would have to read the fine print on those tickets you purchased for this upcoming visit, for details about their expiration.

    Let’s say you are unable to come, those unused tickets would absolutely count toward the purchase of new tickets. If the price is higher, you would pay the difference. If it’s not, and you see that your tickets do expire, or they disappear from your My Disney Experience account, please don’t fret! They are not lost! It’s a bit of a process, but, should you need the information, I will detail it below.

    Send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, include the confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you. Disney will send you a new confirmation number. Just link that number to your My Disney Experience account and just like magic, you can go ahead and assign those tickets to guests in your party.

    Stephanie, I hope this information is helpful. Thanks for stopping by with your question. If you need any more help, you know where to find us! 

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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