• On Jun 15, 2020
    Abby from OH Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have an upcoming trip in august (YAY) and while I was doing my check in online, I noticed they are not offering the "Service My Way" option to decline housekeeping and receive a gift card? I can decline it, but it does not offer a gift card


    Thanks for your question!

    And yes, YAY for a trip to Walt Disney World! 

    Because of recent events, the way that housekeeping interacts with you and your room has changed. I found this post on the Disney Parks Blog that showcases some of those changes that I think you may find interesting. One point that I found most applicable to your question was that Disney will be offering a light cleaning service every other day of your stay, which they say includes removal of trash and replenishment of towels and amenities. It does not speak directly to the "Service My Way" program, but with service moving from daily to every other day, it could be something that is temporarily unavailable. 

    I did also contact Disney for you to ask the question. They said that the program was available until the recent closing, but at this time they have not determined if the program will become available upon the re-opening of the resorts. They did indicate that you would have to go to the front desk to request the program when you visit in August, but they could not guarantee that it would still be active.

    I will say that Disney's enhanced cleaning efforts in the resort, as well as the wonderful contact-free solutions that the My Disney Experience App, Online Check-In and MagicBands offer, I feel great about how they are taking care of me and my family on our upcoming trip. 

    So the good news is that you are going to Walt Disney World! You may not have that program available to you on this trip, but you can relax with confidence that Disney is making sure your resort hotel stay is as safe and magical as ever!

    Have a Magical Vacation!



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Meet the Panelist: Doug, Indiana

I am one of the Dads on the planDisney Panel, and I love to help parents plan their vacation, with a focus on showing them how it can be fun for them too. I am also here to help Dads plan some nice surprises for the Moms in their life (they deserve it!). Learn More About Doug

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