Grandfather, Dad and Son; Nemo and Friends; The Seas; Epcot
  • On Dec 7, 2023
    Angela from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What can I do with an unused ticket? We recently visited Magic Kingdom & it was too much for my 76 in law. We still have to go to animal kingdom but I don’t think she can go. I know we can use the credit for another admission but how does it work?

    Welcome to planDisney, Angela! Thanks so much for coming to us with your question today. Since you're already at Walt Disney World Resort, I'm going to jump right in with my recommendation of what you should do with your ticket.

    Angela, since you have a date-based ticket that has already had at least one day used, I recommend that you visit a Guest Relations location as soon as you can. Date-based tickets that have already been used at least once are non-transferrable and will expire by their expiration date, so it's important that you talk to a Cast Member as soon as possible before the ticket expires. I can't say for sure that they will be able to refund or credit your remaining days, but they will have the most up-to-date information about what you may be able to do. 

    If, by chance, you have a ticket that has not been used, you can reassign it to another Guest using the My Disney Experience app. Tap on the main menu in the bottom right corner of the screen and select "Tickets and Passes." If the ticket can be reassigned, it will say so underneath and you can tap on that option and follow the instructions on-screen. You can also use the My Disney Experience app to change the date window of your unused ticket if you know when you'll be visiting again!

    Angela, I hope this answers your question and that you're able to get the further answers you're looking for when you chat with a Guest Relations Cast Member about your unused ticket.

    Have a magical day!

thumbnail image for Jessica

Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

Related Video

  • thumbnail image for Beyond the Theme Parks

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.