Cars Land
  • On Apr 26, 2023
    Jagger from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I unlink my pass from someone else account. I no longer want this person to access my pass.

    Hi there, Jagger.

    Welcome to planDisney and thanks for coming to us with your question. My family and I recently had this issue as well so I can go over the steps we took in order to unlink a ticket.

    The easiest method would be for the other person to open the Disneyland Mobile App on their phone and press the ☰ Features Menu to get to the "Tickets and Passes" screen. From there, locate the ticket that you would like to unlink and press "Delete Ticket." This will unlink the ticket from their account but the ticket itself will remain valid. 

    If that is not an option, then I would recommend calling and speaking to a Cast Member at the Tickets phone line to explain the issue to them. They should be able to unlink the ticket remotely. In our family's situation, that was what we had to do to unlink the unwanted ticket from our account. 

    If the ticket has already been activated by you, keep in mind that Cast Members always verify your identity via photo, so no one else should be able to use your pass. I hope you are able to visit the Disneyland Resort this year and enjoy some of the foods and decorations they've put up for the Disney100 Celebration! There's a lot happening and more to look forward to!

    Jagger, I hope that was helpful for you. Please reach out to us again if you have any further questions and have a magical day!

thumbnail image for Al

Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.