Magic Kingdom Cinderella Castle
  • On Apr 17, 2022
    Michaela from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are unable to visit Disney World at all now due to unforeseen reasons. Are we able to sell our tickets to someone else since we cannot get refunded the money?

    Hiya, Michaela! Welcome to planDisney!

    I'm so sorry to hear that you're unable to visit Walt Disney World Resort as you had originally planned. First, we're sending you a "warm hug" courtesy of our friend, Olaf. And second, I'm happy to let you know that when things take a not-so-magical turn, you have a few options available to you and the tickets you have purchased. 

    Michaela, if you have purchased a paperless ticket online, you are welcome to reassign that ticket to another Guest so that they may use it. The only thing you'll have to do is make sure that this Guest is added to your Family & Friends List. To do this, log into your account online, hover your mouse over the My Disney Experience tab, and click My Family & Friends. Scroll down a bit and click "Add a Guest." From here, decide the best way to add this Guest to your account. The Guest will accept this invitation on their end and you'll be connected through your Family & Friends List. Once this is completed, you can reassign your ticket to this Guest! Head over to My Plans, then toggle to Tickets & Memory Maker. Locate your theme park ticket, then select "Reassign Ticket" on the right-hand side. Ta-da!

    However, you may feel as though you'd like to talk about more options directly with another person. Hakuna Matata! No worries! Cast Members are always happy to help with available options and the next steps you may take. If you'd like to call a Cast Member, be sure to have all of your information handy, including your tickets and ID numbers. 

    Michaela, I hope that circumstances will allow you to visit Walt Disney World Resort again in the future. The magic will be ready and waiting for you.

    Sending you all the faith, trust, and pixie dust!
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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