A family enjoys Tiana's Bayou Adventure at Magic Kingdom.
  • On Jul 13, 2024
    Joann from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am unable to purchase lightning lane

    Hey there, JoAnn!

    A warm welcome to planDisney and thanks for bringing us a fantastic Walt Disney World Resort vacation planning question. I'm happy to hear you're currently on-site at The Most Magical Place on Earth! I hope your Walt Disney World Resort adventure is off to an exciting start.

    I'm sorry to hear you're experiencing technical difficulties when trying to purchase Disney Genie+ service today, JoAnn. (Remember, big changes are coming to Lightning Lane, but as of today, Guests can only access Lightning Lanes via Disney Genie+ service or individual Lightning Lane purchase.) Since it sounds like you're currently visiting The Most Magical Place on Earth, I recommend reaching out to a friendly Cast Member with the Guest Experience Team for in-person assistance. These helpful Cast Members can typically be found near blue umbrellas inside each of the four theme parks and are there to assist you with any help you may need with the My Disney Experience mobile app and more!

    JoAnn, I hope this information helps to point you in the right direction and I wish you a magical and memorable rest of your visit. Remember, Tiana's Bayou Adventure is now open at Magic Kingdom Park and can currently be accessed by virtual queue or Disney Genie+ service purchase, so I encourage you to go down the bayou if your schedule allows! If you have any additional questions throughout your visit, feel free to find us right back here at planDisney anytime. We're here to help you make the most of your time at The Most Magical Place on Earth!

    Warm wishes,

    Lauren
thumbnail image for Lauren

Meet the Panelist: Lauren, Michigan

Hello friends! I'm Lauren M. from the Mitten State. I'm a mom, scientist, runDisney enthusiast, Disney Vacation Club Member, and self-proclaimed connoisseur of Disney snacks! For my family, it's a mix of both new and nostalgic that keeps us returning to the Walt Disney World Resort year after year. Throughout my life, I've been fortunate enough to experience many milestones and unforgettable moments at Disney Destinations and I can't wait to help you make magical vacation memories of your own! Learn More About Lauren

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