• On Nov 14, 2019
    Lidia from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am unable to download my memory maker pictures. Can someone tell me what are the steps after you select the pictures what we have to do to download them? I bought the memory maker package and now would like to download my pictures

    Thank you for visiting us with your question, Lidia! I'm so glad to hear you have recently visited the Walt Disney World Resort! I'm sure you are hoping to be able to download your photos so you can start reliving all those fantastic memories that are to stay with you forever! 

    Downloading your photos and video captured during your most recent vacation is easier than you think! Be sure to have linked Memory Maker (you must have received a code by email) on your My Disney Experience account. Then, log in to the Disney PhotoPass website, either on your laptop/desktop OR on your mobile device. I would recommend the former since the downloads are large files. Once you click on one of your photos, you will see that the download option will become available for you to download one, some or all of your photos.

    Remember that you have 45 days (from the date your photos were taken) to download all your PhotoPass photos and videos before they expire. Once they expire, you will no longer be able to purchase or download them.

    Lidia, I hope this was helpful and remember we are here to help you plan your next vacation to Walt Disney World Resort!

thumbnail image for Desiree

Meet the Panelist: Desiree, Peru

Hi! I'm Desiree from Lima, Peru. My family will never ever tire of visiting the Most Magical Place on Earth, even if means traveling almost 3,000 miles to do so! My husband and I love to watch the fireworks with our kids, but the best magic happens when the grandparents come along and we all feel the same age in front of Cinderella Castle! I love giving tips about different types of resorts and traveling with multigenerational groups.
Learn More About Desiree

Related Video

  • thumbnail image for Quick Tip | Memory Maker

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.