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  • On Dec 18, 2023
    Vasu from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Unable to add payment to my disney app

    Hi there, Vasu! Welcome to planDisney. We're happy you're here!

    You're only days away from your magical vacation to Walt Disney World Resort and I couldn't be more excited for you! Before you know it, you'll be spending the most wonderful time of year at The Most Magical Place on Earth. I'm so glad to hear that you're getting the My Disney Experience app ready to go so you don't miss a minute of the magic! Vasu, I'd be happy to help you with adding a form of payment to the app before you arrive.

    To add a payment method, log into the My Disney Experience app and tap the icon that looks like three stacked lines ≡ in the bottom right corner. Scroll down and tap "My Profile," then "Payment Method." Here, you can tap "Add a Payment Method" and can follow the prompts to add a credit or debit card! Please remember that Disney Gift Cards cannot be stored as a payment method, though they can be typed in manually when making a mobile order or utilizing Merchandise Mobile Checkout. If using a Disney Gift Card, I like to keep this number stored in a note on my phone so I can copy and paste it, instead of having to type it in manually each time.

    If you've followed the above steps and still are having difficulty adding a payment method, my best tip would be to either call a Cast Member before your trip or speak to someone in Guest Services once you arrive. They'll be happy to help you with the next steps that are available to you!

    Wishing you the very merriest,
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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