Dad and Daughter at Melt Away Bay at Blizzard Beach
  • On Mar 20, 2022
    Philip from Buckinghamshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have 8 ultimate Disney tickets and we are trying to add them to our app. We keep on getting a message that there is no information.

    Hello Philip,

    As the current UK-based planDisney Panelist, it really does make me super happy when I have the pleasure of welcoming a fellow Brit here to our pixie-dusted spot!

    I note you've indicated that your arrival date at Walt Disney World Resort is fast approaching on April 14th, 2022.  With this in mind, it really is important to link your already purchased Ultimate Tickets to your My Disney Experience account.  Once linked, you'll be able to go ahead and make those all-important Disney Park Pass reservations for all your desired Disney days!

    As I am unable to gain access to your My Disney Experience account, it is a little tricky for me to know exactly why you're seeing a message that there's no information. 

    However, what I most certainly can offer are some easy to follow instructions on how to link your Disney Theme Park Tickets purchased from the Walt Disney Travel Company to your My Disney Experience -

     - Log in to My Disney Experience via a desktop computer
     - Head to My Plans within the drop-down menu
     - Hover over Park Tickets and select Link Tickets
     - Continue to follow the onscreen prompts to enter Ticket ID Numbers (which are located underneath the barcodes on your Will Call eTicket vouchers)

    If you are still unable to link your tickets, then my best suggestion really would be for you to seek the tech-savvy assistance of a Cast Member who will be able to fully access your My Disney Experience account, and be able to link any valid Disney Theme Park Tickets for you.

    To connect with a Cast Member, simply dial the UK freephone number for Technical and Website Support found within this handy Walt Disney World Resort Phone Directory.  Prior to calling, you'll want to be sure to have your email containing your Will Call eTicket vouchers close to hand.

    Philip, all that now remains is for me to wish you and your whole family of 8 Mouseketeers an extra magical upcoming April holiday to the wonder of Walt Disney World Resort!  

    Have a great Disney day ~ Jane
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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