Family on dock at Grand Floridian; AA; mickey balloons; Father; Mother four kids
  • On Feb 10, 2024
    Jennifer from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I have two rooms booked at the GF. However, on MDE, it shows me as listed in both rooms, and the incorrect people are listed on the rooms (my kids and friends should be in the same room, but MDE is showing them split between the two rooms!).

    Hello there, Jennifer!

    Thanks for bringing us another question. It sounds like you have a pretty exciting trip planned for later this month. I've stayed at Disney's Grand Floridian Resort & Spa on two previous occasions and can't wait for my next visit. The resort is so beautiful, the dining options are some of the best on property and you really can't beat the proximity to Magic Kingdom Park. I just know your travel party is going to have a magical time!

    I'm guessing you secured the reservation for both rooms and that's why your name is appearing on both sets of reservation details in your My Disney Experience Account. Hopefully, all the members of your travel party are accounted for between the two rooms even if they aren't listed the way you may have coordinated the sleeping arrangements. You may be able to modify the guests listed by accessing your reservation details online but keep in mind that guests must be at least 18 years old to be the lead guest of a room. If your friends are not at least 18 years old they won't be able to stay in the room with your children without an eligible adult.

    Unfortunately, I don't have access to the reservation system on my end, but a friendly Cast Member is just a phone call away. I recommend calling the Disney Resort Hotel Reservations team to see if they can assist in assigning the appropriate guests to each room. Be sure to have your confirmation numbers available when calling. You can also stop by the Front Desk when you arrive to inquire in person. I'm hoping they'll be able to correct the mix-up faster than you can say "bibbidi bobbidi boo!"

    Once you've got everything squared away be sure to toast to the start of your vacation with a delicious beverage at Enchanted Rose. It's my favorite lounge on property and the perfect place to say "cheers" to friendship and all the fun that awaits. If you visit after 5 p.m. be sure to order the House-made Truffle Fries. You can thank me later.

    Jennifer, I hope this helped. Please come back and see us again with more planning questions.

    Magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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