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  • On Jan 30, 2022
    Shae from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! Two of my family members have the same first name (one is a junior), so I can’t tell who is who in my My Disney Experience App. One is under 2 and will not have a park ticket. Anyway to know which is which? Thank you!

    Oh boy, Shae! It sure is swell that you found the planDisney website! We are happy to help you with your upcoming trip! I think this will be an easy fix, so let's hope for a bit of pixie dust to ensure everything goes smoothly. 

    It sounds like you're the one making plans for your family, so I'm glad you've already tried to set up a Family & Friends List in your My Disney Experience account. Once we get it straightened out, you'll be able to quickly add anyone in your list to reservations and activities and view and manage the plans for your entire party. Since two guests on your list have the same name, it makes things a little tricky, but not impossible. As long as you are the one managing the two-year-old's profile, you can update any information for them, including their birthdate. 

    Log into your account, and go to the Family & Friends tab; if you are in the app, it will be under 'My Profile.' Then you should see your list, and it will indicate who manages the accounts. If you see "Plans Managed by Me," then you can go in and update that guest's information, including their date of birth. I would also recommend changing their character icon to easily identify them (for example, I chose Flash the Sloth from Zootopia for my son because he is so slow). When you've completed these steps, you should be able to see the minor's age listed under their name and chosen icon. For adult guests, it will say Age 18+. 

    I hope this helps, Shae! However, if you're still having troubles, I recommend contacting the Internet Help Desk at (407) 939-4357. The Cast Members here are fantastic, but the phone lines get very busy, so if at all possible, call as soon as the phone lines open at 7:00 AM EST.

    See ya real soon,
    Eean

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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