Family outside Grand Floridian
  • On Mar 9, 2022
    Jennifer from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have two exchange certificates and two other cards (which I think are old entry cards). How do I look them up to see if they have any balance on them?

    Hi Jennifer and welcome to planDisney! Thanks so much for sending us your question about theme park tickets for the Walt Disney World Resort!

    It never hurts to ask to see if you have any available days left on theme park tickets you've purchased over the years. I suggest sending an email to WDW Guest Services- Ticket Usage at to ask about those tickets. You may be pleasantly surprised!

    The best part is, if you aren't in a rush, you can just wait for a response via email, saving you lots of time on the phone! Please include the following items in your email (if you have them):

    -Confirmation numbers you received when you purchased the tickets

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, Disney will give you an answer. If there is a balance on your theme park cards, you may receive a credit toward the purchase of new theme park tickets!

    Jennifer, I hope this information is helpful. If you have any more questions, please feel free to come back to see us. It’s always our pleasure to help you with your planning!

    Have a magical visit!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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